Shipping & Delivery

Shipping & delivery

We ship worldwide with tracking on every order.

Methods & rates

Standard Shipping $4.95, arrives in 10 to 15 days.
Express Shipping $9.95, arrives in 6 to 8 days.

Processing

Orders are processed in 1 to 2 business days. Shipping time starts after your order leaves our facility.

Tracking

Your tracking number is emailed the moment your order ships, so you can follow your companion all the way to your door.

Delays

Delivery windows are estimates. High demand, customs or weather can cause minor delays.

Taxes & customs

Any applicable duties and taxes are covered by us. The price you see at checkout is the price you pay.

Questions about your delivery? Email help@serenimals.com.

Free shipping

Tell your customers about your shipping offer.

Customer service

Tell your customers how they can reach you.

Refer a friend

Tell your customers about your promotional offers.

Secure payment

Tel your customers about your payment methods.