Privacy Policy

Privacy policy

Your data is yours. We collect only what we need to process your order and make your experience better, and we never sell it.

What we collect

Your name, email, shipping and billing address, and payment details so we can get your companion to you. Plus basic information about how you use our site, like your device and the pages you visit.

Why we collect it

To process and ship your order, to answer you when you write in, to keep your payment secure and prevent fraud, and, if you opt in, to send you the occasional email worth opening.

Who we share it with

Only the partners who help us run the store: our payment processor, our shipping carriers, and Shopify, which hosts this site. They see what they need to do their job, and nothing more.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. You can unsubscribe from marketing emails with one click in any email we send. You can also manage how your information is used for targeted advertising on our Your Privacy Choices page.

Cookies

We use cookies to keep your cart working, remember your preferences, and understand what's useful on the site. You can control them in your browser settings.

The full version

This page is the plain English summary. For the complete legal detail, including your rights under GDPR and CCPA, read our full Privacy Policy.

Questions about your privacy? Email help@serenimals.com.